FREQUENTLY ASKED QUESTIONS

Know what you're looking for? Use the options below to find the right answer.

COVID-19

WHAT IS YOUR FACILITY DOING TO MANAGE THE RISKS OF COVID-19?

To address any health and safety concerns, our rooms are regularly disinfected, hand sanitizer is available, and masks are worn by all staff.

 

For guests, masks are mandatory in the public spaces within the building but while in the room, masks are optional for guests. If you do not have a mask, our front desk will have masks available for purchase.

 

All rooms are private as well, so it is just the group you came with.

THE ROOM

WILL MY GROUP BE LOCKED INTO THE ROOM?

No, the entrance door will remain unlocked for the duration of your game and players can exit whenever they need to. The only locked doors are the ones required to progress through the room.

WILL MY GROUP HAVE TO SHARE THE ROOM WITH OTHER PLAYERS?

No, all of our rooms are private by default. The people on your booking are the only people allowed into the room. We don't use live actors in the rooms either.

ARE THE ROOMS WHEELCHAIR ACCESSIBLE?

Yes! Both the rooms are wheelchair accessible, and the rest of the facility (including toilets and changing areas) is too. 

DO YOU HAVE ANY ROOMS FOR NON-ENGLISH SPEAKERS?

Not yet. Both of our rooms do use small amounts of English text, and any clues that you request will be delivered in English. 

 

Players with a basic understanding of English may be able to complete the rooms.

ARE ANY OF THE ROOMS SCARY? DO THEY HAVE JUMP SCARES?

Serial Killer Charade is our horror themed room, and is supposed to be a little bit scary! We recommend that players should be aged 10 and over for this room. 

None of our rooms have jump scares or live actors.

I DON'T LIKE ENCLOSED SPACES, CAN I STILL PLAY?

Our rooms are quite open and spacious inside, and we can make the ambient lighting brighter if required. We're happy to help with any accessibility requests, please contact us before your activity with any questions or requirements.

RULES & GAMEPLAY

HOW OLD DO I HAVE TO BE TO PLAY?

With our junior escapes in the Boom Room, players can be as young as 7 years old! To request a junior escape, simply check the 'Make this a junior escape' checkbox during the booking process. Groups under the age of 10 will need to have one supervising adult in the room (no charge for the adult).

We recommend the following ages for each room:

BOOM ROOM: 7+

SERIAL KILLER CHARADE: 10+

While we won't prevent younger players from entering the room, the experience may be unsuitable or too challenging for them.

HOW MANY PEOPLE CAN PLAY PER ROOM?

We recommend a maximum of 8 players per room, but the rooms can hold up to 10 players if you have a larger group. For more than 10, we suggest booking two rooms and splitting up into two smaller groups. You can even race to see which group escapes first!

All rooms require a minimum of 2 players.

QUESTION HIDDEN

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DO MINORS NEED TO BE ACCOMPANIED BY AN ADULT?

For groups aged 10+, we don't require an adult to be present in the room, though it may be a good idea as the rooms can be quite challenging. For groups aged younger than 10, There is no charge for one supervising adult.

For more guidance on age recommendations, see the question 'How old do I have to be to play'.

AM I ALLOWED HINTS IF I GET STUCK?

Yes, you can have an unlimited number of hints throughout the entire game.

BOOKING, CANCELLATION & PAYMENT

WHAT IS YOUR CANCELLATION POLICY?

If you need to cancel your experience, you can do so at any time by contacting us directly. Depending on the time until your booking, there may be a fee:

More than 48 hours notice: No fee, receive a full refund.

Less than 48 hours notice: 50% cancellation fee, 50% refund.

Less than 24 hours notice: 100% cancellation fee, no refund.

WILL OTHER PLAYERS BE BOOKED INTO THE SAME ROOM AS ME? 

No, all of our rooms are private to your group by default. The people on your booking are the only people you will play with.

DO YOU HAVE ANY GROUP DISCOUNTS?

If you're booking both rooms, then you are eligible for our multi-room price of $160 per room (covers up to 8 players).

If you would like to redeem this offer, please contact us directly to make your booking as this option is not available online.

IS THERE A DISCOUNT IF I PLAY ARCHERY GAMES AS WELL?

Yes! If you're booked in for Archery Games or Room Escape, get your next activity for the reduced price of $22.

To redeem this deal, select 'pay later' when you book both experiences and our staff will apply the deal for you upon arrival, or alternatively you can contact us directly to arrange the combo booking.

HOW MANY PEOPLE CAN YOU HOST IN TOTAL?

For everyone to be playing at the same time, we recommend a total of 16 people, but this can be increased to a maximum of 20 if required.

For more players than this, consider adding Archery Games to your event, which can substantially increase the number of places available.

DO I HAVE TO PAY ONLINE OR CAN I PAY IN PERSON?

You can pay online with debit or credit card, or if you would prefer to pay upon arrival we can accept cash as well. Simply select the 'pay later' option during the booking process to pay when you arrive - this is the better method if you group would like to pay individually. 

PLANNING YOUR VISIT

WHEN SHOULD I ARRIVE FOR MY GAME?

Please aim to arrive at least 15 minutes prior to your booking to go through payment, make use of our lockers and to receive the full briefing.

DO YOU HAVE LOCKERS AND COAT STORAGE?

Yes, we have free to use lockers and cubbies for your things, or you may take them into the room with you. We also have and area where you can hang your coats.

WILL I NEED TO SIGN A WAIVER?

No, there's no danger involved!

DO I NEED TO BRING/WEAR ANYTHING TO PLAY?

Nothing special is required to play, everything you need to complete the room will be waiting inside. Feel free to come in costume!

DO YOU HAVE PARKING?

Yes, we have plenty of free parking at the front of the facility.

ARE THERE OTHER ACTIVITIES THAT I CAN DO AT YOUR FACILITY?

Yes, we also offer:

 

Archery Games | It's dodgeball meets archery in a fast paced game you can play with (or against) your friends and family! Take aim and shoot each other with bows and soft, foam-tipped arrows!

Nerf Wars | A game similar to Archery Games, but aimed at ages 3 - 12 and played with Nerf guns instead of bows and arrows. Ideal for kids birthday parties!

Boston Playground | Also for the little ones, Boston Playground is an indoor playspace for ages 3 - 12, packed with fun, screen-free games designed to boost creativity and learning. 

I WOULD LIKE TO VISIT PLAYBACK AFTER, DO I GET A DISCOUNT?

Yes, Playback has a discount / special offer for Room Escape and Archery Games participants, but as it changes alongside the other restaurant specials, you will need to ask your host on the day for the exact offer.